General

All details and information contained on our website have been carefully researched and checked by EURAMCO or third parties commissioned by us. EURAMCO provides the information on this website for the purpose of general information about our products and services without obligation and without any liability for technical problems or content errors. EURAMCO cannot assume any liability for ensuring that the information is correct, complete or up to date. EURAMCO also reserves the right to modify or supplement the information provided.

No advice provided

Please note that the information on the EURAMCO website is of a general nature and is not tailored to the specific needs of individual cases. The information provided does not constitute individual advice and cannot replace such advice. Should you require individual advice on a product offered or an existing investment, please contact your financial advisor and/or your lawyer or tax advisor.

Foreign investors

The investments mentioned on this website are not suitable for persons who are nationals of the United States, Canada, Japan or Australia, or who hold a permanent residence and work permit from the United States (“green card”), Canada, Japan or Australia, or who have their residence or habitual abode in the United States, Canada, Japan or Australia, and/or who wish to enter into or offer an investment for assets domiciled in the United States, Canada, Japan or Australia.

Copyright

The content and structure of the EURAMCO website are protected by copyright. The reproduction of information or data, in particular the use of texts, excerpts of texts or image material, requires an indication of the source and the prior written consent of EURAMCO. The author reserves all rights to illustrations, screen design, photos and the like. The screen designs are protected in whole and in part by copyright. Any unauthorized use of the content of this website may violate copyright or trademark laws or other legal regulations. The unauthorized duplication or transmission of this website or any individual content is not permitted.

Alternative dispute resolution for consumers

EURAMCO Invest GmbH agrees to be bound by the decisions of the

Ombudsstelle für Sachwerte und Investmentvermögen e.V.
Postfach 64 02 22
10048 Berlin
info@ombudsstelle.com
www.ombudsstelle.com

This gives investors the option to contact the ombudsman in the event of a dispute.

EURAMCO Holding GmbH and EURAMCO Asset GmbH do not take part in dispute resolution proceedings before a consumer arbitration board.

Compensation guidelines/compensation report

EURAMCO Invest GmbH has established and implemented a compensation policy in accordance with Section 37 KAGB (German Investment Code) in conjunction with Annex II of the AIFM Directive. This applies to directors, employees whose activities have a material influence on the risk profile of the investment management company or the managed investment funds (risk bearers), employees with control functions and all employees who receive total compensation that puts them in the same income bracket as directors and risk bearers. The compensation policy is compatible with and conducive to a sound and effective risk management system that does not encourage the taking of risks which are incompatible with the risk profile, conditions of investment, company statutes or articles of association pertaining to the managed investment funds.

Conflicts of interest

Trust in the integrity and performance of EURAMCO Invest GmbH (KVG) is at the heart of our business relationships. This also means that KVG will take reasonable precautions to identify, avoid or fairly resolve potential conflicts of interest. KVG has therefore implemented a conflict of interest policy on the basis of Section 27 KAGB and Art. 30 to 37 of the Level II Regulation in connection with the provision of collective asset management.

KVG may face actual or potential conflicts of interest. It is therefore a principle of KVG to take all reasonable steps to establish and operate effective organizational and administrative measures to identify and manage the conflicts concerned.

KVG’s management shall ensure that KVG’s systems, controls and procedures are appropriate for the identification and resolution of conflicts of interest. KVG’s Risk Management division shall support the identification and monitoring of actual and potential conflicts of interest.

Please address your suggestion or complaint to:

EURAMCO Invest GmbH
Anlegerverwaltung
Max-Planck-Straße 3, 85609 Aschheim
Telefon +49 (0)89 45666-185
beschwerdemanagement@euramco-invest.de

What happens to your suggestion or complaint?

Suggestions or complaints received by email or in writing are promptly forwarded to the appropriate staff member for processing. Our goal is to respond to complaints within one week after careful analysis and review. If, due to the complexity of the matter, a longer processing time is required, we will send you an acknowledgement or interim response within one week.

For complaints received by telephone, our aim is to resolve the issue to your satisfaction during the initial call. If that is not possible, we will clarify the matter and get back to you as soon as possible.

Your complaint is, of course, free of charge. We kindly ask you to submit it in German and in writing, if possible. If this is not feasible for you, we will be happy to record your complaint by phone.

All complaints received and the actions taken are documented and regularly reviewed for opportunities to improve our processes. We also regularly assess whether our investor service continues to meet current expectations and needs.